Last Updated: January 20m 2024

Introduction:

Welcome to WECERT Training Academy, a division of WECERT Quality Certificates Issuing Services (a company registered in Dubai, UAE with License number with 1107028.). Committed to safeguarding your privacy and ensuring the security of your personal information, we present this Privacy Policy to detail our procedures concerning the gathering, utilization, and divulgence of your data during your engagement with our website and services.

At WECERT Training Academy, we prioritize the protection of your privacy with utmost seriousness. This Privacy Policy aims to clarify your rights and address any concerns you may have regarding your personal data. For further inquiries or information, please reach out to our Privacy Team at PrivacyTeam@wecert.com.

If you have engaged in contractual agreements with any of our subsidiaries or group entities, the entity responsible for your data will be explicitly mentioned within your contract. Otherwise, WECERT Quality Certificates Issuing Services acts as the controller of your data.

Our policies and procedures for handling personal data adhere closely to the UAE Personal Data Protection Law and Data and privacy protection. These regulations serve as the foundation for our comprehensive data protection obligations.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information Collection And Use

At WECERT Training Academy, we collect and process personal data about you when you interact with us and our services, as well as when you make purchases of Training Courses from us. The personal data we gather may include:

• Your name;
• Username and password;
• Home or work address;
• email address;
• phone number;
• Job title;
• Payment and delivery details, including billing and delivery addresses and credit card details; (if applicable)
• Personal data related to the browser or device you use to access our website;
• Information about your internet browser, Location, IP address,  and operating system;
• Products you’ve viewed;Recordings of calls you make to our customer service team; and
• Any other personal data you choose to provide

2. How do we use this personal data and what is the legal basis for this use?

We utilize this information for various purposes, including but not limited to:

• Sending you information about your account and order;
• Sending you marketing messages, if you choose to receive them;
• Managing your account and preferences;
• Processing your orders and providing you with the services you have requested;
• Communicating with you regarding your account, orders, and inquiries;
• Improving our website and services to enhance your user experience;
• Showing you products you’ve recently viewed;
• Using cookies to keep track of cart contents while you’re browsing our site;
• Processing payments and prevent fraud;
• Conducting market research and analysis to better understand our customers’ needs and preferences;
• Complying with any legal obligations we have, such as calculating taxes

Rest assured that we handle your personal data with the utmost care and respect for your privacy. If you have any questions or concerns about the collection and use of your personal data, please don’t hesitate to contact our Privacy Team at PrivacyTeam@wecert.com.

3. With whom and where will we share your personal data?

We may share your personal data with our subsidiaries to process it for the purposes of inter-group administration and to deliver products or services where elements of these are provided by WECERT Divisions other than those with which you have directly contracted. Additionally, we may share your personal data with the following third parties:

• Our professional advisors such as our auditors and external legal and financial advisors;
• Marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Notice;
• Our suppliers, business partners, and sub-contractors;
• Search engine and web analytics providers; and
• Exemplar Global for Training Certificates Issuing and Registration purposes

Personal data may also be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law, or if needed for the legal protection of our legitimate interests in compliance with applicable laws. Furthermore, personal data may be disclosed to third-party service providers who will process it on behalf of WECERT for the purposes above, including but not limited to providers of website hosting, maintenance, call center operation, and identity checking.

In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

Sharing Trainee Information with Exemplar Global

For courses held under Exemplar Global Accreditation, some information such as trainee name, email address, and the training course(s) that he/she has participated in would be shared with this company. Their privacy policy can be found at Exemplar Global Privacy Policy

4. How long will we keep your personal data?

At WECERT, we are committed to retaining your personal data only for as long as necessary to fulfill the original or a compatible purpose. In certain instances, we may be obliged to retain specific information by law or due to our role as the National Standards Body. Additionally, we retain data for a reasonable duration to meet regulatory or accreditation requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. In such cases, your personal data will only be processed for the relevant legitimate purpose and will not be used for marketing.

For our customers, we retain personal data for the duration of any contractual relationship with us. After the conclusion of this relationship, we retain the data for up to 3 years.

If you are a prospective customer who has provided explicit consent for us to contact you, we will retain your personal data until:

1. you unsubscribe from our communications;
2. you cease interaction with us and our content; or
3. for a period of 2 years from your last interaction with us or our content.

Regarding any communication with our customer services team, we will retain your details for as long as necessary to resolve your query and for an additional two weeks after the query is closed.

In certain circumstances, we may retain your personal data beyond the specified retention period to facilitate review and deletion processes. Once your personal data is no longer required, we securely dispose of it in accordance with our Document & Information Retention Policy.

5. Financial Transactions

Financial transactions relating to our website and services are handled by our payment services providers Mashreq Bank and Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at Mashreq Bank Privacy Policy and Stripe Privacy Policy.

6. What are my rights regarding my personal data?

At WECERT , we respect your rights concerning your personal data and are committed to ensuring that your data is handled in a manner that aligns with applicable data protection laws. You have the following rights in relation to your personal data:

1. Right to Opt-Out of Marketing: You have the right to request that we do not process your personal data for marketing purposes. You can exercise this right by checking specific boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, or by contacting us directly.
2. Right to Withdraw Consent: If you have provided consent for us to use your personal data, you can withdraw that consent at any time.
3. Right to Rectification: If the information we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it.
4. Right of Access: Subject to certain exceptions and qualifications, you have the right to request a copy of any personal data we hold about you.
5. Right to Data Portability: Where you have provided your data to us and it is processed by automated means, you may be able to request that we provide it to you in a structured, machine-readable format.
6. Right to Restriction and Erasure: If you have a complaint about how we have handled your personal data, you may request that we restrict how we use your personal data while your complaint is resolved. Additionally, under certain circumstances, you can request the erasure of your personal data:

• • (a) by withdrawing your consent for us to use it;
  • (b) if it is no longer necessary for us to use your personal data;
  • (c) if you object to the use of your personal data and we do not have a legitimate reason to continue using it;
  • (d) if we have not handled your personal data in accordance with our obligations.

If you wish to exercise any of these rights or have any questions regarding your rights and how we handle your personal data, please contact our Privacy Team at PrivacyTeam@wecert.com. We will promptly address your request and provide you with assistance as needed.