Quality Policy

Consistency is the simplest and yet the most important way to create amazing customer service.
Consistency is the key for creating expectations and satisfaction for our clients.

Our Quality Policy is

to provide our clients with consistent quality service

At WECERT Training Academy, our unwavering commitment is to provide exceptional and consistent quality services to our valued clients, ensuring their success and satisfaction in their pursuit of knowledge and skill development.

To achieve this commitment, WECERT QUALITY CERTIFICATES ISSUING SERVICES (WECERT) has established a comprehensive Quality Policy encompassing the following key principles:

Impartiality and Confidentiality

We recognize the paramount importance of impartiality and confidentiality in all our activities. WECERT is dedicated to managing conflicts of interest and ensuring objectivity throughout our certification processes.

Client Requirements and Continuous Improvement:

WECERT is devoted to understanding and fulfilling our clients’ requirements, measuring our performance against those expectations, and perpetually initiating improvements in our services. We are committed to innovating continuously to meet the evolving needs of our clients and stakeholders.

High-Quality Services for Community Impact:

WECERT endeavors to develop and offer high-quality training services that not only meet the needs of our clients but also positively impact the community. We are conscious of the quality, environmental, and safety impacts of our operations and services.

International Recognition and Professional Development:

We strive to maintain international recognition of our services to support our clients’ current and future needs. Our commitment extends to the continuous professional development of our staff to uphold the highest standards in the industry.

Adherence to Standards and Legal Compliance:

WECERT is dedicated to satisfying the requirements of ISO/IEC 17029 and related documents. We commit to complying with national/regional versions of the same, and other documents relevant to the various services offered.

In line with these principles, at WECERT Training Academy, we:

  • Provide services distinguished by professionalism, efficiency, timely delivery, and an optimal price/performance ratio.

  • Prioritize and continually enhance customer satisfaction, considering it our top priority and a fundamental aspect of maintaining competitiveness in global markets.

  • Strive for constant improvement in the quality and effectiveness of our services.

Furthermore, we strive to consistently apply the requirements of our management system, relevant standards, technical regulations, and applicable laws. We encourage all organizations, not just customers, to seek continuous improvement and assume greater responsibility for their work processes.

WECERT conducts its activities independently of political and economic interests, ensuring it is not subject to external influences and follows non-discriminatory policies towards stakeholders interested in its services. We assume full responsibility for assigned tasks, commit to making information of public interest available while complying with privacy and data protection laws, and ensure that interested parties can lodge complaints and appeals, pledging to handle them diligently.

The provisions defined and communicated by top management to all staff include compliance with standards, respect for management system documents, independence, qualified personnel, training, and information dissemination, avoidance of appeal-inducing situations, adherence to programming for certification and surveillance activities, assessment of system adequacy, and compliance with benchmarks and objectives through internal audits.

At WECERT Training Academy, our quality policy reflects our dedication to excellence, integrity, and continuous improvement as we strive to be your trusted partner in the pursuit of knowledge and skill development.